{"id":8743,"date":"2025-06-18T19:01:19","date_gmt":"2025-06-18T17:01:19","guid":{"rendered":"https:\/\/www.lexisma.info\/?p=8743"},"modified":"2025-06-18T19:01:24","modified_gmt":"2025-06-18T17:01:24","slug":"mise-en-ligne-par-bank-al-maghrib-de-son-nouveau-guide-dedie-a-la-protection-de-la-clientele-des-etablissements-de-credit-et-des-organismes-assimiles","status":"publish","type":"post","link":"https:\/\/www.lexisma.info\/?p=8743","title":{"rendered":"Mise en ligne par Bank Al-Maghrib de son nouveau guide d\u00e9di\u00e9 \u00e0 la protection de la client\u00e8le des \u00e9tablissements de cr\u00e9dit et des organismes assimil\u00e9s"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Le guide pr\u00e9sente les diff\u00e9rentes actions initi\u00e9es et mises en \u0153uvre par Bank Al-Maghrib afin de favoriser la protection de la client\u00e8le des \u00e9tablissements de cr\u00e9dit et organismes<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans ce cadre, il r\u00e9pond \u00e0&nbsp; nombre d\u2019interrogations, \u00e0 savoir&nbsp;:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quelles sont les exigences de Bank Al-Maghrib concernant la transparence et la disponibilit\u00e9 de l\u2019information assimil\u00e9s&nbsp;? ;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Les services bancaires sont-ils tous payants&nbsp;? ;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quelles sont les actions entreprises pour garantir une concurrence saine dans l\u2019int\u00e9r\u00eat du consommateur&nbsp;? ;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comment d\u00e9poser une r\u00e9clamation contre mon \u00e9tablissement de cr\u00e9dit&nbsp;?&nbsp;;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comment rester bien inform\u00e9&nbsp;? ;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quelles sont les actions d\u00e9ploy\u00e9es pour favoriser l\u2019inclusion financi\u00e8re des personnes en situation de handicap&nbsp;? ;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00b7&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Comment BAM encadre-t-elle le respect de l\u2019\u00e9thique au niveau de la relation banques\/clients&nbsp;? .<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Source<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Bank Al-Maghrib<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consulter&nbsp;<a target=\"_blank\" href=\"https:\/\/www.bkam.ma\/content\/download\/825882\/9015632\/La+protection+de+la+cliente%CC%80le+des+ECOA+0206.pdf\" rel=\"noreferrer noopener\">ici<\/a>&nbsp;le document.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pas encore utilisateur Lexis\u00aeMA&nbsp;? &nbsp;R\u00e9servez imm\u00e9diatement votre d\u00e9monstration sur <a href=\"https:\/\/info.lexis.ae\/ma-d\u00e9mos-solutions-lexisnexis-au-maroc\" target=\"_blank\" rel=\"noreferrer noopener\">Demande de d\u00e9mo LexisMA<\/a><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Pour d\u00e9couvrir davantage d\u2019actualit\u00e9s et d\u2019autres contenus juridiques disponibles, rendez-vous sur <a href=\"http:\/\/www.lexisma.com\/\">LexisMA.com<\/a><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le guide pr\u00e9sente les diff\u00e9rentes actions initi\u00e9es et mises en \u0153uvre par Bank Al-Maghrib afin de favoriser la protection de la client\u00e8le des \u00e9tablissements de cr\u00e9dit et organismes Dans ce [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[49],"tags":[],"class_list":["post-8743","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"<!-- 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